HAJEX (“we” and “us”) is the operator of (https://hajexfitness.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. This policy is applicable both domestically and Internationally including USA, Canada, etc.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

For Canada: We offer Free Shipping above 500$ of order total across Canada. Shipping costs are calculated during checkout based on the order total amount. Base 10$ + 15% of the order total is charged for shipping if order total is below 500$.

For the USA: We offer Free Shipping above 1000$ of the order total to the following States: Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Vermont. Shipping costs are calculated during checkout based on the order total amount. Base 10$ + 15% of the order total is charged for shipping if order total is below 1000$.

This price will be the final price for the shipping cost to the customer.

3. Returns

3.1 Return Due to Change of Mind (Customer Remorse)

HAJEX will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of the item and is returned to us in the original packaging, unused, and in resellable condition.

We will provide you a prepaid return shipping label. This return label amount will be deducted from the original refund amount.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. HAJEX will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Incase a customer does not accept the shipment during the given period and shipment gets returned back to us there will be re-charge to ship to customer again or a refund can be requested after deduction of the shipping costs of both ways as well as 20% of the product cost. It is customer’s responsibility to communicate with carrier using the tracking code provided and report immediately of any change i.e. address change, availability, etc. Incase an item gets lost after delivery, we shall not be responsible. Customer has to dispute with the carrier directly. 

3.2 Warranty Returns

HAJEX will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. We will provide you a prepaid return shipping label.

Upon return receipt of items for a warranty claim, you can expect HAJEX to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

To return your product, you should mail your product to: 107 Ave de Picardie, Pointe-Calumet, QC, J0N1G0, Canada.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4. Delivery Terms

4.1 Transit, Handling & Order Cut off Time Domestically

In general, domestic shipments are in transit for 1 – 5 days (Monday to Friday). National Order cut off time will be 3:00 pm Eastern Standard Time (Toronto). Domestic order handling time is same business day (Monday to Friday).

4.2 Transit, Handling & Order Cut off Time Internationally

Generally, orders shipped internationally are in transit for 2 – 7 days (Monday to Friday). This varies greatly depending on the courier you have selected. International Order cut off time will be 3:00 pm Eastern Standard Time (Toronto). International order handling time is 1 – 2 business days.  

4.4 Change Of Delivery Address

Orders placed before 3:00pm will be dispatched the same day, otherwise, within the next business day both domestically and Internationally.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

HAJEX will ship to P.O. box addresses.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged in Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. We will provide you with a free downloadable return label that you can print to return the goods back to our address: 107 ave de picardie, pointe-calumet, Qc, Canada, J0N1G0. Once the case is escalated & claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Customer will not pay for return shipping nor there will be any deduction in case of loss of parcel during transit period.

7. Duties & Taxes

7.1 Sales Tax

Sales tax will be applicable to the price of the goods as displayed on the website as per the destination of delivery chosen at checkout.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. HAJEX will bear the costs in full.

10. COVID Logitics Delay

Incase of delay in logistics from Port, Intermodal, etc. HAJEX would not be responsible where it is not under our control.

11. Customer service

For all customer service inquiries, please email us at support@hajexfitness.com

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Free Shipping above 500$

We will Price Match any Canadian Brand.

Offer Ends May 31st, 2022 at 11.59 pm (Est)